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EuroCIO Supplier Satisfaction Survey reveals weak points in vendor relationships, and need for more balanced, innovative partnerships

EuroCIO Supplier Satisfaction Survey reveals weak points in vendor relationships, and need for more balanced, innovative partnerships
The second Supplier Satisfaction Survey has been completed by the European CIO Association (EuroCIO), providing key and valuable insights from more than 100 ‘user’ companies on suppliers’ practices, cloud and on-premise services. The Survey also compares the main vendors in various domains covering services, quality, delivery, customer engagement and license /contract management practices. In addition, EuroCIO has assessed the CIOs views and plans regarding exit strategies. This is the second release after the first survey in 2016.   The results contain a ‘wake-up call’ to vendors, revealing a substantial level of dissatisfaction among CIOs/users with some of the cloud services in particular. This frustration explains the slowdown of cloud adoption across Europe.   Another problem area confirmed by the Survey is unhappiness with the inflexible license/contract management practices of the main vendors, such as Microsoft, Oracle, SAP, IBM and Salesforce.   Strengthened by these results, EuroCIO continues its long-time call for more balanced and transparent supplier relationships, as well as for innovative partnerships. The Survey results were shared and discussed with the European Commission’s DG Competition on September 17th.   In addition, EuroCIO is available to speak with vendors individually to discuss and analyse specific results and data, and their own position in the market from the perspective of the CIO members.
Thursday, October 4 2018

UEFA Joined European CIO Association

EuroCIO welcome Daniel Marion, CIO of UEFA as a new member! To have more information on UEFA, please visit https://www.uefa.com
Thursday, September 6 2018

Welcome Back after Holiday Period

Dear EuroCIO Member and Stakeholder, Welcome back to all of you after a nice holiday period and we hope that you had a great start! We hope that you could relax well enough to get ready for the upcoming meetings with the EuroCIO Councils and Workgroups and for the project and policy reviews with the European Commission.   This year, three main supplier relationship initiatives are ongoing with SAP, Microsoft and Oracle, which are currently running in a very coordinated manner with all National Associations. This NB Coordination Workgroup enables as a key activity to consolidate and communicate the challenges encountered by our CIO Community working with IT vendors. In addition, we will release very soon the results of the 2018 Supplier Satisfaction Survey! Thks for all your feedback... And more to come!   We look forward meeting you at one of the next Councils and workgroups and for sure at the next event of the Annual Conference on December 5/6th in Brussels. See attached the current agenda of EuroCIO activities for the Sept-Dec 2018 timeframe. In case of questions or suggestions, please let us know. Let us continue building this European CIO Community and inspiring each other to more innovation and to more growth of the European Economy!! See or hear you soon and thanks for your interest and support!   Emmanuel Gaudin & Thomas Endres Co-Chairmen, European CIO Association (EuroCIO) 
 
Thursday, September 6 2018
Download 2018 Workplan September

Webinar on Open Architecture Innovation Platform, September 28th

As part of our Education Program, we have scheduled in the past webinars with the participating Universities in coordination with McKinsey. This is the "Open Architecture Innovation Platform". We are pleased to invite you to our next Open Architecture Innovation Platform (OAIP) Talk on September 28, 1-2pm CEST. The OAIP is a virtual forum where senior architects from leading companies have the possibility to exchange ideas and views on IT architecture management, IT transformations and new technology trends on a regular basis. Christoph Fuchs, SVP IT Strategy, Architecture & Projects of ProSiebenSat1 Media, is going to present the journey of building a data-driven omnichannel video content platform. He will describe how new technologies and architecture patterns form the basis of a flexible and scalable platform to improve monetization of content across all channels. Please register HERE by September 26th.  
Friday, August 31 2018
Download Open Architecture Innovation Plaform Flyer
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